SuccessFactors Support Consultant


Job Title SAP Application Support Consultant – SuccessFactors/Employee Central
Based Birmingham

About Us
Edenhouse Solutions is a privately owned business dedicated to delivering fully integrated end-to-end business solutions for both new and existing SAP customers. We provide a complete service of enterprise solutions from Licence, Implementation Services, Managed Services, through to Support and Maintenance. Our customers cover a diverse range of industry sectors including Defence, Consumer Products, Retail, Distribution, Manufacturing, Finance, Public Sector, Publishing, Services, Utilities and Chemicals.

A passion for quality and delivery excellence is part of the culture at Edenhouse and core to everything we do, which also drives us to ensure our focus is totally client facing and value added. Our business model means we couple project delivery with long term repeatable revenue from our clients which has provided a stable platform for strong year on year growth.


The Role
Our SAP Applications Support Consultants work on a range of engagements from support through to project delivery, working alongside our wider consulting team to ensure the ongoing satisfaction of both internal and external clients and customers, whilst positively and successfully representing the business at all levels.

This role would suit someone with end user or limited consultancy experience, who is looking to develop into their career into a wider consulting role.


Key Tasks
 Perform support activities for the SAP modules within their designated area
 Assist with project implementations including the coordination and delivery of project tasks to ensure projects are delivered on time and to budget
 Assist with understanding new prospect needs and providing knowledge of best practice processes
 Assist with coordinating and delivering demonstrations either remotely or on customer site
 Maintain a trusted relationship with the customer, ensuring confidence is maintained throughout the delivery cycle
 Work with clients to assess their needs and requirements, working with other Edenhouse consultants to determine the best approach
 Understand the customer market and business processes within your designated area and provide appropriate advice and support
 Work with other Edenhouse Consultants and teams to develop industry and business process knowledge and to keep up to date with SAP capabilities within designated area
 Develop familiarity with new and existing clients operations
 Any other reasonable duty or request

Skills and Experience
 Previous experience working with SuccessFactors/Employee Central is essential
 Candidates should be able to work alone as well as alongside our customers and consultants to deliver the high quality services we are renowned for
 Successful candidates will have excellent analytics skills, an aptitude for learning, have good written and verbal communication skills and be keen to achieve a more senior position over time
 Candidates are expected to be self-disciplined, well organised and to be able to present themselves in a professional manner at all times
 A personal interest in and a commitment to developing their careers in SAP is expected

About You
 Self-motivated and desire to develop and learn new skills
 Strong team player but also able to work independently
 Good verbal and written communication skills
 Good analytical/ problem solving skills
 Calm under pressure and can meet tight deadlines
 Strong client interaction skills, able to empathise with client, building trust
 Keen to share knowledge with colleagues
 Able to be security cleared
 Willing to travel to other Edenhouse Solutions offices and customer sites as required
 Willingness to participate in 24x7 Rota shifts as and when required, as well as to participate in on-call shift cover for weekends when needed














Job information
Advertiser Edenhouse Solutions ltd
Contact Name
Telephone (Please reference Dice when calling)
Reference Applications Support SuccessFactors Employee Central

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